You have 14 days upon the receipt of your order to request to return or exchange your item(s). Once we receive your request, we will provide you with a prepaid return label and the items must be dispatched within 14 days. Your refund will be issued within 7 working days upon reception of your return to your original payment method and you will receive a confirmation e-mail. Please note that shipping charges may apply in certain circumstances as detailed in the terms and conditions.

Important: We do not provide return service for “Upcy CUSTOM” products unless there is a quality problem.

When returning items from outside the UK, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.