Customer care

UK Returns
International Returns
Returns Policy

SansPeng offers free returns.

UK Returns
Please use the DHL return label provided with your order. Take your return to the nearest DHL drop off point and make sure you keep a note of your tracking until your return has been fully processed.

If you wish to use alternative means at your own cost, please send your return to the below address:

SansPeng, Block 3

Angel Square, LONDON


United Kingdom

To return your product, please contact our customer service via Email at:

You have 14 days upon the receipt of your order to request to return or exchange your item(s). Once we receive your request, we will provide you with a prepaid return label and the items must be dispatched within 14 days. Your refund will be issued within 7 working days upon reception of your return to your original payment method and you will receive a confirmation e-mail. Please note that shipping charges may apply in certain circumstances as detailed in the terms and conditions.

Important: We do not provide return service for “Upcy CUSTOM” products unless there is a quality problem.

When returning items from outside the UK, you may incur import duties. They are charged once the parcel reaches its destination country, and customers must take charge of them. Please note that we will deduct any eventual import duties related to your return from your refund.